Being electrosensitive, I can not tolerate any wireless equipment or wifi. Thus I require a wired landline and wired DSL.
I have severe symptoms such as but not limited to heart palpitations, dizziness, brain fog, vertigo, burning itching skin, TIA[mini strokes], headaches, vision problems, when exposed to RF frequencies. I have been looking high and low to find a place where I can park my trailer that does not surpass RF levels I can tolerate. I am very astute about doing my homework to make sure, DSL and landline is available. I am bedridden over half the time and can not go most public places even when I am not, so I depend on the internet and phone to meet my basic needs: ie: food, personal and household products, living assistance help and support, as well as other basic needs. I turn down any place that does not have DSL and phone and have done so with many places. The new landlords of my current place want me out and are due to issue me a 30 day notice any day: they have let me stay so far, as I am perfect at paying timely rent and a good tenant. I had a place picked in Arizona and had confirmed with Centurylink 4 times that they had a very slow DSL there and only after renting it, did they inform me they did not. They also lied to me about having DSL service in Huachuca City, AZ at a place also. I contacted Arizona PUC and they referred me to the Arizona Attorney General to file a fraud complaint.
After this I decided it was too big a risk to spend hours driving to look at a place unless Centurylink performed a loop test on the line for DSL and I had a set order for service placed and a time set for the tech to come out and do the install, especially with running out of time to find a new place, w/ out risking being put on the street. My health is too bad to look most days. At this point I was having to scramble to find something, which means accepting a place in NM [if need be], but can not take anything without DSL and landline.
On 10/2/15 at 5:30 pm mtn time I called Centurylink and spoke with Julia: I told her the address in NM, I was wanting to move to and asked her to do a loop test of the line for DSL on the possible space numbers I might rent. She said she tested space 51 through 59. According to her they all had service. Then I placed a phone order with her to set up service there. At that time I set up the activation date of 10/9/15 and was given the time range of 1-4 for the tech to be at my location and I was to call them with the exact space, probably 51 later.
Email Confirmation of Order for Services
On 10/5/15: I went to the park where the space was and rented space 51. This entailed paying a membership fee [required for all permanent residents], monthly space rental, 4 hours of time and a lot of money in gas and wear and tear on the car.
Later on that day I spoke w/ Randolf in Centurylink tech support to verify the loop test for space 51 and to ask a question about my modem. He did again verify there was DSL service to the space.
Before moving my trailer there I spoke w/ reps at Centurylink 2 more times: to get the space number 51 added to my order and to change my billing address.
Sheet With Notes Of People I Spoke With About The Confirmed Service [Can’t say I did not confirm this enough]
On 10/7/15: I paid to have my trailer hauled to space in New Mexico, from Arizona: There would have been no towing bill if I had kept it where it was. Added to this was more gas for the round trip and 5 hours of my time, plus wear and tear on the car.
More Call Notes
On 10/8/15 I called Centurylink again, as I had it arranged w/ them that I was using my own modem and had received an email dated 10/7/15 that they had shipped me a modem. The CS rep was rude and I spoke with a supervisor who then said they could not do service as it did not show up in the 911 list and I was going to have to contact the owner and get the section, township and range number off their deed. I was told I would need to give this to the tech to get service! No small task. This Eric-Centurylink mgr, was angry with me for verifying the same thing too many times over again. I see now it was not verified enough.The owner of the space, is distant, the mgr of the property is never at the property and so the people in the office had to do back flips to get this from the owner! Upon getting me that info, they mentioned that they thought it was a weird request and that Centurylink should be responsible for getting that information.
Still More Call Notes
I confirmed 3 more times w/ Centurylink that I would be set and had what I needed and got a return RMA for the mis-shipped modem. The last person told me to call back and speak w/ customer care on the following morning of the 9th, so that I would be able to have the same name and PW on my modem as I do currently, so I could go back to where I live now without having to spend 3 hours on the phone w/ support to use my computer till the date of my move on the following Tuesday.
On the morning of 10/9/15 I called customer care and found out the appointment with the technician was cancelled as they were doing everything from the office. I informed them that there were no phone wires to my trailer, as I have stated all along to them, and I needed a tech to provide them as promised and set up my modem. They told me I never had an appointment to begin with and made me a new one for 10/9/15 between 1-5.
I left my house at 11 am on 10/9 as I informed Centurylink several times I would have to do to be there on time. I arrived at the address around 12:30. The tech never showed. I used a cell [that I have bad physical reactions to] to call them at 4pm and they said the tech was definitely going to be there by 5pm. He did not show. I called them again from the cell to tell them I needed the service set up right away and that I need to make this very quick as I have severe health reactions to using a cell. The rep stopped the conversation several times to give a sales pitch for some wireless product that I had already stated caused me severe health issues. He put me on hold for a very long time: I had my cell on speaker across the room: I ended up with a severe headache, burning face, red spots on my arm, dizziness, severe problems speaking and bad brain fog-yes I had to drive home to my town after this. Barely made it home without an accident. This rep informed me the tech had come and that he was not able to get access to the box, as no one was in the office and he could not find anyone. I can see the driveway to the park and did not see any Centurylink vehicle pull in! The rep told me he could set up for a tech to come the next day between 12 and 4. I was to call the park and make sure he had access to the box.
Again this trip to have the tech not show up cost me the bill of another round trip in gas and 7 hours of my time and wear and tear on the car.
A little before 2 am on 10/10 I found a msg left by some Centurylink tech at 11:44 the day before that there were no facilities for service at the address-note I had told them several times I needed to leave my house at 11am to be on time for the appt. and would not be at the landline number I gave them.
10/10/15: I call the office of the park to make sure the tech can get access to the box: they inform me that they spoke to the tech and that there were no facilities for service there. Another party also spoke to the person at the park who was in charge that day to be told the same thing and advised me not to go.
First I did my homework before renting this place or moving my trailer and would not have even considered doing so had I thought for a minute that Centurylink would not provide me service as promised. Second the cost in time, delay, physical energy and lots of $$ has been tremendous.
At this point I feel like Centurylink has gutted my life and finances with an ax! It has also taken an incredible emotional and physical toll on me.
In my case I am on a small disability income and do not have money to throw out on long road trips, wasted rent for places I can not live at, and for expensive out of state trailer tows. They have done this to me 3 times now! It is very evident that the CS reps at Centurylink are only interested in making that sales commission and care little about whether they give misinformation that people make life decisions based on. They do not care if what they say is not true as long as they get the immediate sale. This is an ongoing repeating thing that Centurylink is doing. I will now have to pay several hundred dollars to move my trailer from the space where it is now, that does not have phone and DSL, to a storage lot and pay storage and then back to AZ where it came from after I find a space to live that does have services. This will cost hundreds!
Except for one offshore rep I spoke with and the tech, Centurylink has shown NO remorse what so ever.
I really need a warmer climate for my health: S. Arizona, but this area is serviced by Centurylink. I now have no option but to chose a colder northern climate that is serviced, by Frontier or Windstream. I am too afraid to look at anymore spaces that are serviced by Centurylink, even if they are in the area that is best for health, as I am about sure they will do this to me again!
Besides you know what they say about making the same mistake twice and expecting a different result.
I have made careful records of all my calls to Centurylink: dates, exact time where the rep was located, ID numbers and names of reps. They claim that recordings are made of all the calls. I have tried to get assistance from the New Mexico PUC, Attorney General and Legal Aid. None of which cares to do anything about it, except let them get away with this. So far I have noticed, that in New Mexico, there is NO recourse for a person on a low, normal, or fixed income, but to let these companies get away with it.
There are no movers in my area and my window to have moving help is now gone. The good news is, I have until at least the end of December to stay here. I will need at least that, as I have to save back all the money I lost and sell more of my belongings, to be able to afford another space and costs to move the trailer again. I am also looking into what it would take to set up some kind of “Wireless to Wired” phone and internet system, that would be suitable for someone who is electrosensitive. This of course would be costly, but not as costly as trying to deal with Centurylink. This whole nightmare with Centurylink, has not been the first one I had with them, but it is going to be the last.